Refunds and Returns Policy

Effective Date: October 25, 2024

At SmartKitchenNGadgets, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, please review our Refunds and Returns Policy to understand how we handle returns and refunds.

  1. Eligibility for Returns

    • You have 30 days from the date of delivery to return items for a refund or exchange.
    • Items must be unused, in their original packaging, and include all accessories and documentation.
    • Proof of purchase (e.g., order confirmation or receipt) is required for any return.

  2. Non-Returnable Items

    • Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged.
    • Customized or personalized products, gift cards, and items that have been used or damaged by the customer are non-returnable.

  3. How to Return an Item

    • To initiate a return, please contact our customer service at contact@smartkitchenngadgets.com or (704) 366-0451 for a Return Authorization (RA) number.
    • Pack the item securely, include your RA number, and use a trackable shipping method for the return.

  4. Refund Process

    • Once we receive your returned item, we will inspect it and notify you of the refund approval or rejection.
    • Approved refunds will be processed back to the original payment method within 7-10 business days.
    • Shipping costs are non-refundable unless the return is due to our error (e.g., damaged or incorrect item).

  5. Exchanges

    • If your item is defective or damaged, we will exchange it for the same item at no additional cost. Contact us to arrange the exchange process.

  6. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service to ensure the safe return of your item. We are not responsible for lost return packages.

  7. Late or Missing Refunds

    • If you haven’t received your refund within 10 business days, first check with your bank or credit card provider. Processing times can vary.
    • If you still haven’t received your refund, please contact us at contact@smartkitchenngadgets.com for further assistance.

  8. Contact Information

    • For more information on refunds and returns, reach out to us:
      Phone: (704) 366-0451
      Email: contact@smartkitchenngadgets.com
      Address: 4132 Sharp Rd, Glenelg, Maryland (MD)